Returns policy

  1. When you return Goods to us because you claim that the Goods are defective, we will examine the returned Goods and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days from receipt of the returned goods or 30 days from refund approval following inspection of the faulty goods.
  2. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you.
  3. We will accept the return of non faulty goods returned within 7 days of you receiving them, where the goods are returned in their original packaging and in a resaleable condition.
  4. Non faulty goods will be inspected upon return in order to ensure that the provisions of clause 11.3 above have been met.
  5. Whether goods are considered resaleable is at the discretion of the Company.
  6. The cost of returning non faulty goods must be borne by the customer.
  7. Any goods returned after 7 days will not be entitled to any refund whatsoever.
  8. If you wish to return Non Stock Items which you have ordered in error, we will make every effort to arrange for the return of goods. This cannot be guaranteed and may be subject to a supplier’s handling and/or restocking charge.
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